Context & mission:

Médécins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter). The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.

Tasks & Responsibilities:

Data Integration Operations & Workflow Execution

• Coordinate daily, weekly and monthly priorities for data processing activities to align execution with CRM and fundraising needs.
• Escalate operational risks, delays or blocking issues to enable timely decisions and preserve operational continuity.
• Lead end-to-end data import and export processes to guarantee smooth and secure data movement across systems.
• Ensure all data operations comply with MSF CH standards to support fundraising performance.

Process Documentation:

• Maintain clear, updated documentation for all integration workflows, controls and routines—to ensure transparency, traceability and compliance with audit expectations.
• Promote adherence to MSF CH data standards and operational requirements across Fundraising Business Units to ensure consistent practices and reduce upstream data quality issues.

Automation & Continuous Process Improvement:

• Identify repetitive or high-risk tasks suitable for automation or optimization to improve productivity and reduce operational errors.
• Collaborate with the CRM Product Owner and IT on analysis, development, testing and deployment of automated processes to ensure robust and business-aligned solutions.
• Monitor automated workflows to validate performance and address issues proactively.

Collaboration, Knowledge Sharing & Stakeholder Engagement:

• Provide guidance and support to colleagues involved in data operations to strengthen shared expertise, ensure proper data preparation, and guarantee that all third-party datasets comply with MSF’s data structure and quality standards before CRM integration
• Act as the operational link between Business FR Units and FOSU team on integration topics and system developments to maintain coherence between processes and system configuration and to ensure efficient and technically robust data flows.

Data Management Officer Quality Backup:

• Provide backup support for data quality processes to ensure continuity of fundraising system operations during absences or critical situations. This includes running missing-data reports, executing deduplication queues, performing quality checks, and validating data views as per established procedures.
• Maintain documentation and follow established procedures to guarantee smooth handover and continuity of work during backup periods.

Your profile

Education

Essential:

• Degree in relevant field such as Data Management, Information Systems, Computer Science, Business Administration, or equivalent experience.
• Training or certification in data management tools (e.g. SQL, ETL processes or similar) and data governance practices.

Desired:

• Certification in CRM platforms (e.g., Salesforce, Microsoft Dynamics, or similar systems) or relevant data integration tools.
• Advanced coursework or certification in data analytics, automation technologies, or workflow optimization.

Experience

Essential:

• Proven experience in data integration, data management, or CRM system operations in a professional setting.
• Hands-on experience with workflow automation.
• Experience working in a cross-functional environment, collaborating with IT, business units, or fundraising teams.

Desired:

• Experience in the non-profit sector or fundraising operations, with a focus on CRM data flows and integration.
• Familiarity with project management methodologies (e.g., Agile, Scrum) for system development and automation projects.

Languages

Essential:

• Fluency in English and French required;

Desired:

• German is an asset.

Knowledge & Expertise:

• Knowledge of Dynamics Environment.
• SQL knowledge;
• Strong analytical skills.
• Strong understanding of data integration principles, including data mapping, data validation, and data quality control.
• Familiarity with data privacy regulations (e.g., GDPR) and best practices for secure data handling.
• Awareness of emerging trends in CRM technologies, fundraising platforms, or data automation tools

Terms of employment:

• Part-time position 80% (32h/week)
• Open-ended contract
• Working place: Geneva, Switzerland
• Ideal start date: As Soon As Possible
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation package if moving from a different country to Switzerland.